What are the benefits ofprofessional document translationservices?
The benefits of professional document translation services are vast. All iTi translators, proofreaders, and editors are native speakers who understand the complexities of language. We produce accurate, professional translations that you can trust reflect the original document in content, tone, style, and format. Working with a translation agency on a consistent basis allows you to build a relationship with the company. The better your translation agency understands your organization and its goals, the better product they will provide.
When you work with iTi, you are assigned a dedicated Account Manager and Project Management team. We value our client relationships and strive to get to know your business on a personal level. This allows our team to best serve you by being able to assign the best suited team of translators, editors, and proofreaders.
Technology and Translation
The privacy and confidentiality of our client’s projects is a top priority for our translation team. We have numerous safeguards in place to ensure full confidentiality of every document we handle.
- Encrypted email to protect information discussed through email as well as attached documents.
- Non-disclosure agreements (NDA): we frequently put NDAs in place with clients.
- Secure and fully encrypted portal to send documents and packages outside of email.
- On-site secure data center up to Department of Defense specifications.
- Documents never leave our server. Translators translate inside our translation management system so your documents will always remain secure.
- All translators sign confidentiality agreements and undergo background checks and never discuss any work with anyone but iTi’s team.
Timeliness for all clients’ needs
We pride ourselves on our responsiveness and personal service to all clients’ needs. Every client is assigned a dedicated Account Manager so you’ll never have to worry about being bounced around between customer service representatives. Our professional translation Project Managers are also dedicated to clients and available for any project specific questions.
No matter your timeline, we never miss a deadline! In a rush? Give us a call, we’ll make it happen without sacrificing the quality our clients are accustomed to.
File transferSubmit your files and any special instructions
Quote confirmationWe review the files, discuss special details with client, confirm the cost and timeframe
Translation processEvery document translation is meticulously overseen by a Project Manager and goes through multiple round of quality assurance checks
What is document translation & who uses it?
Document translation is the process of converting written text from one language into another. We translate over 200 languages into English, from English, and from a variety of other language combinations depending on the scope of work. Whether you need to translate a document from English to Spanish, or have a user’s manual translated from Japanese into English, iTi has your back.
Even companies and organizations that don’t work internationally have a frequent need for document translation services due to the increasing population of non-English speakers within the United States. Considering the diversity of languages used worldwide, a plethora of industries frequently use our translation services including:
- Social services
- Public health
- Homeland security
- Marketing and advertising
What types of documents need translation?
Depending on the industry in which you operate, any number of documents and content can require translation. Regulated industries such as healthcare, government, and legal are required by law to translate a number of documents such as legal forms, waivers, outreach material, contracts, and notices.
Brochures, website content, and various marketing materials are also types of documents we commonly translate every day across many industries.
Corporations that operate across multiple countries have a sharp focus on translating internal communication materials so all employees receive equal training and management. Emails, meeting notes, training materials, safety materials, and HR documents are a few materials that help these types of organizations run smoothly and efficiently. We also translate:
- Website content
- Blog posts & various articles
- IRB paperwork
- Hospital forms
- HR manuals
- Employee handbooks
- Technical manuals
- Public outreach documents
- Personal documents
Quality Control Process
We proudly hold a number of quality certifications including ISO 9001:2015 and ASTM F-3130. ISO is an international standard that monitors quality management and continuous improvement. ASTM is a quality certification specific to the language services industry which evaluates the entirety of a business from financial to operational health
Our onboarding process through rigorous linguistic validation is strict and thorough.
- All interpreters and translators sign confidentiality agreements and undergo comprehensive background checks so you can feel secure working with them through any type of discussion or meeting.
- Interpreters and translators are monitored for quality, professionalism, timeliness, and more to ensure our clients receive the highest level of service.
World Class NPS Score of 75
How do we know this? We survey clients on a daily basis asking the simple question: How likely are you to recommend our services to a friend or colleague?
Over two years later, still collecting data, we are proud to sport a Net Promoter Score (NPS) in the range of Starbucks (77) and Amazon (69). We love our clients, and clearly they love working with us, too! What are you waiting for?