Healthcare Language Solutions


As the United States population continues to become more diverse, healthcare organizations are constantly serving a multicultural and multilingual client base. iTi’s suite of healthcare language services facilitates seamless communication between patients and medical professionals to ensure patient satisfaction. We recognize that information accuracy, confidentiality, and timeliness are especially crucial within the healthcare environment.

Without professional healthcare language services, doctors and nurses run the risk of misdiagnosing a patient’s symptoms due to miscommunication, which has serious repercussions for the patient and leaves both doctors and hospitals open to lawsuits. Maintaining compliance is imperative to any healthcare organization’s success, and with the passage of the Affordable Care Act, healthcare providers can’t afford to put patient satisfaction in jeopardy. Ensure compliance with the various legislation enforcing equal care through professional language services.

Our healthcare language services ensure Joint Commission compliance and increased patient satisfaction.

Healthcare Interpreter Services

Proper communication is essential to effective patient care. iTi’s interpreter services support medical professionals to ensure fluid and effective communication. Interpreter services include:

  • In-Person Interpreting
  • Over the Phone Interpreting
  • Video remote interpreting

Whether you are meeting with a patient face to face, need to schedule a follow-up over the phone, or receive a non-English speaking patient in the ER, iTi’s language solutions ensure you are prepared to address any situation that arises. Our interpreters are professional and experienced with medical terminology and trained on the complexities and sensitivities involved with working in a healthcare environment.

Increase Patient Satisfaction With Healthcare Language Services

We offer services in more than 200 languages nationwide, and our linguists are trained professionals who are familiar with medical terminology, adhere to Professional Ethics and Standards of Practice, and understand the absolute necessity of patient confidentiality according to HIPAA (Health Insurance Portability and Accountability Act).

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Healthcare Translation Services

Patient care extends far outside the walls of medical buildings. Written communication such as prescriptions and follow-up instructions must be understood. iTi provides full scale language solutions to support healthcare organizations with all multicultural communication. Protect your organization and increase your level of service to diverse communities by providing all legal and healthcare documents in multiple languages. No matter what type of document or communication, iTi’s healthcare translation services will ensure your message is clearly understood, whatever the language or culture:

  • Pre and post op instructions
  • Waiver forms
  • Contracts
  • Follow up
  • Letters
  • Medical records
  • Medical exams
  • Intake and discharge summaries
  • Email communication
 

And much more!

Custom Monthly Reporting


Our custom monthly reports support healthcare systems in providing the best service and care to their unique population. When you work with iTi, you’ll no longer need to sort through pages and pages of scattered invoices. We deliver one monthly package that includes a detailed report on all the services used that month, along with the corresponding invoices. Our healthcare clients rave about the utility of these reports as they provide detailed data on their local demographics served.

Build Internal Capacity Through Medical Interpreter Training


Medical providers are as diverse as the communities they serve. For organizations with bilingual staff members, it is logical to utilize internal capacity to communicate with the multilingual communities they serve.

It is critical that bilingual employees are vetted for language proficiency and trained in the intricacies of healthcare interpreting. Just because someone is educated and experienced in the healthcare industry in English doesn’t mean they have specialized knowledge of medical terminology in another language, or are aware of the code of ethics that goes along with interpreting.

iTi helps hospitals and healthcare organizations of all sizes build the internal capacity of their staff by supporting them in creating an internal testing and training program for bilingual staff members. Building an internal capacity of multilingual staff that is able to either

1. Treat patients in another language,
or
2. 2. Provide interpreter services for other providers in the organizations
will help to cut costs in the long run by supplementing a professional language services company.

Will help to cut costs in the long run but supplementing a professional language services company.

iTi Guarantee

iTi strives for 100% client satisfaction with every client. When you work with team iTi, you can expect personal service with a smile, rapid response time, and custom solutions to fit your organization’s needs. Let us support you in providing the best care possible to the diverse communities in which we live. Give us a call today and discover the iTi difference for yourself!

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