Resources

Reccomendations on How to Improve the Patient Experience using Qualified Interpreters

This white paper will provide you with valuable information on how crucial professional interpreters are to a successful patient visit. Under Title VI of the Civil Rights Act of 1964, hospitals receiving federal funds cannot discriminate on the basis of race, color or national original. Yet Limited English proficient (LEP) patients are less statisfied with the care they receive. You will learn about how:

  • Patients who do not receive clear, effectictive communication are more likely to be readmitted with 30 days.
  • LEP patients report lower satisfaction in hospital surveys, negatively impacting HCHAPS scores.
  • Cutting corners using non-qualified interpreters may save costs in the short term but results in large fines in the long run
  • How you turn this around and successfully reduce readmission rates & enhance doctor-patient relationship using our carefully laid out recommendations

Fill out the form below to download your free guide today!

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