Utilizing Bilingual Employees For More Efficient & Impactful Patient Appointments
Do you have bilingual employees’ who are ready to utilize their language skills in your organization? Whether a doctor is treating a Spanish-speaking in Spanish or a nurse tackle’s a dual role by interpreting when needed, this guide will give you tips on the best way to tackle these unique situations. Building internal capacity through bilingual staff is a great way to cut costs while also improving the patient experience at the same time. This guide will help you:
- Determine the appropriate role for each staff member. Should they simply provide care and communicate in their second language or will they act as interpreters?
- The responsibility that comes with the dual role of provider and interpreter
- Come up with a comprehensive language access plan for your facility
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